Terms and Conditions
Please read all the information below prior to ordering your colonies. If you order and pay for a colony it is on the understanding that you have agreed to these stated terms and conditions.
Our terms and conditions apply to all orders without exception and are non-negotiable.
If you have any questions regards our terms and conditions or if there is anything that you do not understand regards these - please contact us with your query before placing an order.
We maintain a blacklist of people who have tried to dishonestly obtain stock from us in the past and share information with other traders about potential 'scammers' - and we reserve the right to decline any orders we deem as being 'at risk' and in so doing are not obliged to give a reason.
We strongly advise that you avoid purchasing stock from any sites that do not display their full 'terms and conditions'. (If something goes wrong you would have nothing to refer back too!)
Our primary terms and conditions.
Ordering your colonies
To place an order you should first contact us to confirm availability and arrange a posting date. This should be done by email.
Orders can only be dispatched after we have received full payment.
All potential customers will now be requested to pay via a 'bank to bank' transfer or a PayPal 'Friends and Family' payment.
You can make a bank transfer of the required amount in U.K. Pounds Sterling direct to our bank account in the U.K. If you have internet banking facilities which allow international funds transfer you should be able to complete the transfer yourself. If this option is requested we will send you our account details after we have confirmed availability of your order.
Credit card payments
We do not accept credit card payments or other forms of payment funded by a credit card - such as those linked to a PayPal account. Any payments that are credit card funded will be refunded and the order canceled.
If a colony is no longer available and a payment has been made by PayPal you will receive a refund within 48 hours. If a refund is due for a bank transfer payment it will be made within five working days. Note: If you made the original payment by PayPal e-cheque then PayPal will not refund you until your original payment has cleared - which may take between 7-10 days.
Orders canceled by the customer before 5 days of the agreed posting date are not subject to any cancelation charges, and a full refund will be given. (This condition excludes orders that have been held on reserve.)
Orders cancelled within five days of the agreed posting date will be subject to a 10% cancelation charge to cover all the preparatory work already completed.
Orders that are cancelled within 48 hours of the agreed posting date will be subject to a 50% value cancellation charge.
Please notify us within 12 hours of receipt of your order if anything is not to your satisfaction. All the colonies that we supply are carefully inspected prior to packing and we ensure that only healthy colonies are dispatched. Colonies should be inspected on arrival and any concerns you may have should be discussed with us at the earliest opportunity. As colonies can quickly deteriorate if mishandled or kept in the incorrect conditions - we can not accept any complaints received more than 12 hours after delivery.
Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in the delivery of goods however caused. If your order arrives after the expected date this is the fault of the postal company. We cannot be held responsible for any delay or failure to deliver and you cannot claim a refund. 'Expected delivery times' can be found on our 'posting information' page.
We check the Thai 'EMS' site for updates / notifications prior to sending colonies out, and if there are going to be any delays will notify the customer prior to posting.
However; it is the customer’s responsibility to check their own countries postal service regards the possibility of delays to delivery. Customers should notify us of any expected delays and discuss the implications prior to the arranged posting date.
We are not responsible for any delivery delays caused by the Thai EMS service, or customer’s local post service company. Once posted, if we have not received any notified concerns from the customer it is taken that their post service is operating as normal.
Any loss of packages or stock arriving dead, because of postal delays will not be replaced and no refund will be made.
Cold Weather Postings
Orders due to be posted to cold climate countries during their winter should only be sent when the temperature on delivery is expected to be a minimum of 8-10 degrees C.
It is the recipient's responsibility to check the forward weather forecast for the expected delivery date and notify us if the temperature will be too low. If so we will then ask the recipient to check on the climate forecast for another agreeable delivery date - so we can confirm a different posting date. Stock lost due to cold weather at time of delivery, when we have pre-notified the customer of the posting date and they have not requested an alternative date will not be replaced.
Once the colony has been posted we have no control over what then happens and are unfortunately unable to 'guarantee' delivery services and times for shipping service companies - so our liability ends.
The additional terms listed below also apply to all orders posted from Thailand to other countries.
For all export orders - it is the customer’s responsibility for ensuring the legality of importing the goods into their country. If the colonies are seized or impounded by customs for any reason, then regrettably we cannot replace the colonies or make any refund.
The buyer, or recipient, is exclusively responsible for any importation taxes, customs duties, brokerage fees and expenses related to importation and compliance with the appropriate import laws for each country. Please consult your local customs service and other relevant authorities to confirm that no restrictions or special requirements apply to your order.
We are not responsible for delays, additional import costs or confiscation and / or death of colonies resulting from acts or decisions of local governmental agencies or the postal company used, or for any other ad hoc reason.
Because of the limited shelf life we are not able to accept the return of any items sent. If any consignments are not accepted by the consignee and hence returned, or returned by 'governmental agencies' such as customs, - then they will be considered as having been delivered and no refund will be made under any circumstances.
We are not liable if a colony arrives dead - due to low temperatures during storage / delayed transport by the postal authority, or adverse weather conditions during the time taken to arrive.
Live arrival guarantee
We have been exporting queens / colonies for many years and the experience gained from this helps ensure they arrive in good condition - and we now feel confident to be able to offer a live arrival guarantee to certain select customers.
However, as we are regularly receiving orders from new customer’s we have had to impose some terms regards this guarantee.
At the moment we are limiting this offer to customers who have ordered from us previously. This offer is not yet available to new customers, - however new customers will become entitled to this offer after they have placed three orders, which have all been delivered without any problems.
Our aim here is to assure our regular existing customers that if they place an order and after ‘a normal delivery process’ the ants arrive dead then we will replace the stock or refund your payment.
Every case is taken on its own merits and if it is a genuine claim, we guarantee that we will replace the stock, or if required refund your payment.
Terms for the live arrival guarantee
1) We reserve the right to withdraw this offer for certain customers - without having to give a reason.
2) The guarantee applies to the queen's and if colonies are purchased the majority of the workers. Note: it is quite normal for some workers to die during transport especially with species that do not have a long-life expectancy such as Carebara.
Hence: we will not give replacement or refund if you try and claim for a small number of dead workers. The refund is for when the queen and majority of the colony have arrived dead, and the colony is no longer viable.
3) Delivery needs to be accepted on the first attempt. This can be confirmed via the tracking site.
The guarantee will be void if the delivery is missed or not accepted on the first attempt and / or the delivery is delayed by it being left at a post office or neighbors house.
4) Any claim should be submitted within twelve hours of arrival and be accompanied by photographic proof. Photographs need to be clear and show all the dead stock against the packing material used.
5) The guarantee will be void if the delivery is impounded or delayed by customs inspection or 'not delivered' by the postal company.
6) If a replacement colony is requested the charge for postage will be paid for by the buyer.
7) This live arrival guarantee applies on acceptance of the 'generalized terms' as stated on this page.
Ants are living insects and if they are kept under incorrect conditions or mishandled can perish very quickly. Some customers are purchasing exotic species for the first time and have little experience in keeping them, and as such there is a possibility that some of the colonies may die after purchase due to mishandling and incorrect care.
When this happens some customers just think about how they can get their money back - and the first action they take is to submit a false / unjustified claim. In purchasing ants you are buying a living product, and if you destroy that product by incorrect housing / care then it is your fault and not because the product you purchased was defective.
Any claims will be carefully investigated and this may involve contacting other sellers to seek information regards the claimant.
In certain ‘skeptical cases’ we will require the dead stock is returned – this can be done by placing the dead ants in a test tube and returning them by normal air mail which is not expensive. On inspection if the dead correspond to what was sent, we will replace the colony or refund your payment. If the queen is missing and or the amount of dead are substantially less than what was sent the claim will be void.
Important up date regards Covid-19
Because of the affects that Covid-19 has had on the ability of some postal couriers to maintain their usual level of service, our live arrival guarantee is temporary suspended until further notice.
Although our terms and conditions seem to be very strict, they are applied and enforced to protect our business from potential scammers and people making dishonest claims.
Take into consideration
We have been exporting colonies direct from Thailand for eleven years, and this has given us the experience to minimize any potential problems - resulting in most orders being delivered quickly without any complications.
Some of the ants we supply can give a painful bite or sting. We will advise you if this is applicable when you place your order, - but please note that you are buying the ants at your own risk, and we cannot be held responsible for any injury caused by any of the ants supplied.
It is important to understand that - if the tropical ant species we supply to you are not native to the local fauna of your country you should never release any of the colonies into the wild, as this may have a detrimental effect on local species and in most countries is contravening wildlife laws.
We sell our colonies to you on the understanding that they will not under any circumstances be released into any non-native habitats.